Post Cash-in Processes

After an invoice is cashed-in there are a number of key processes to be aware of including:

1. Post cash-in verification checks
2. Cancelling a cash-in request
3. Cash-in processing times
4. Invoice being marked as paid

1. Post cash-in verification checks

Every invoice that is cashed-in is verified through an additional check to ensure the invoice is in accordance with the terms of the Supplier Agreement you signed when starting with Marmalade.

This check runs 1 hour after the cash-in takes place and is generally passed with the cash-in then paid out in accordance with the payment processing times detailed below.

If the invoice is required to be checked our investigations team will contact the customer using the contact information in your accounting platform to confirm the following:

1. The invoice has been received
2. The works/goods have been approved/delivered
3. The details of the invoice are accurate
4. The bank account on file has been updated to the Marmalade bank account

Marmalade will always state that we're calling on your behalf and we will also clarify that we are not chasing payment.

If we aren't able to contact your customer and the invoice hasn't been paid out you will be informed by the close of business on the day of cash-in by email.

 2. Cancelling a cash-in request

Once an invoice is cashed-in, if you decide that you'd like the cash-in to be cancelled this can be done at any time prior to the payment being made and no fee will be charged.

Once the payment is processed by Marmalade the cash-in cannot be cancelled and the fee will remain payable.

Steps to cancel a cash-in request

1. Go to the Invoices page in the Marmalade Dashboard
2. Click the Action button and select View Details
3. Scroll down on the right hand drawbar and select the Cancel Cash-in button

If the cancel cash-in button is not available then the invoice has been paid out and this will be noted in the Activity History section at the bottom of the drawbar

3. Cash-in processing times

All cash-in requests received prior to 4:45pm Sydney/Melbourne time that have passed the verification check will be paid out the same day.

Cash-in requests received after this time that have passed the verification check will be paid out the following day.

If a verification check is required to be completed, the cash-in will be paid out the same day that the invoice is verified with your customer.

4. Invoice being marked as paid

Once a cash-in request has been accepted and the funds paid out the invoice will be marked as paid in your accounting platform.

The invoice will have two payments, one being the fee which will be allocated to the nominated expense account and the other being the net amount paid out to your bank account.

Payments on cashed-in invoice should not be removed: As Marmalade has paid you for this invoice, it's important that the cash-in payments are not removed. If you require a cashed-in invoice to be amended contact us at support@withmarmalade.com.