.The Payments tab on your Marmalade Dashboard shows all payments that have been received into your Marmalade account. Click on 'View Details' to see which invoice(s) the payment was allocated to. When can I see the payments received by Marmalade? Real-time. Once a payment has been received from your Customers, you will be able to see this in the Payments tab. How long does it take for a payment to be returned to my account? In most cases, once a payment is reconciled, the funds will be trans...

Marmalade currently accepts 2 types of payment methods: - Credit Card (VISA and Mastercard) - Direct Transfer Credit Card Payments: Credit card payments are processed through our platform and will incur a fee of 1.75% + GST plus a 30c fee, which will be payable by your customer if they select this option. These payments are then reconciled automatically to the invoice the customer selected when making the credit card payment, and once processed, are paid into your your account within 1 busin...

If Marmalade is unable to reconcile a payment we will schedule this to be automatically passed back to you (passback). Will all payments be passed back? We have invested heavily into our technology and processes to reconcile your payments resulting in almost all payments received being processed within 1 business day. We are continuing to remain focused on improving our reconciliation capabilities and expect our turnaround times with processing payments to continue to improve. How long will i...

In the event a payment has been incorrectly allocated to an invoice or invoices, we can take steps to get this mis-allocation corrected and reconciled to the appropriate invoice. The actions taken are dependent on whether or not the invoices are cashed-in or not, in which the steps to get these rectified differ slightly. Cashed-in invoices: If the invoice the payment was incorrectly allocated to is cashed-in and the intended invoice is also cashed-in: - Please contact Marmalade at support@wit...

When a Customer pays you directly (Pay-Direct), it will be logged on your Marmalade account (M-Balance) and either cleared when you repay it to Marmalade or deducted from your next cash-in. Invoices that are cashed-in are marked as paid, so when you get paid directly for a cashed-in invoice there is no invoice to reconcile it to. When this happens you should notify us by following the steps in this article here (https://marmalade.ladesk.com/001647-What-should-I-do-if-a-customer-accidentally-pay...