Xero FAQs


  • How do I disconnect from Xero?
    You can disconnect from Xero from your settings page
  • How do I change my Xero expense account?
    You can update your expense account from your settings page
  • How do I change the bank account I want to receive payments to?
    You will need to contact your account manager or support@withmarmalade.com to have this updated
  • How do payment processing fees appear in Xero?
    Learn more about payment fees and reconciliation here.

When and how does data sync occur? 

Marmalade syncs data when you first connect to Xero and then automatically based on specific actions (e.g: creating a new invoice) and time based (periodically we will update and refresh data).


What information in my Xero file does Marmalade have access to?

Marmalade only has access to your accounts receivable data which is used to determine the eligibility and the Cash-in fee for invoices eligible to be cashed-in.