When you connect your accounting platform to Marmalade two new general ledger accounts will be created in your accounting platform: - The Marmalade Clearing Account - The Make Good Account When you cash-in an invoice the invoices Marmalade pays the full value of the invoice less a one-off fee which means the invoice has been paid by Marmalade. These accounts are used by Marmalade to ensure the complexity created by the invoice being paid at time of cash-in, the payment being net of fees and th...

When you connect your accounting platform to Marmalade two new general ledger accounts will be created in your accounting platform: - The Marmalade Clearing Account - The Make Good Account Why are there two separate Accounts: The two separate general ledger accounts are in place to manage two separate processes: The Marmalade Clearing Account: - Is used to apply the necessary journals to enable cashed-in invoices to be paid net of fees - It is also used to apply the necessary journals to rec...

Why do I have an outstanding balance owed to Marmalade? When you cash-in an invoice, Marmalade has the right to receive payment for that invoice from your customer. If you have cashed-in an invoice and your customer pays you directly as opposed to paying Marmalade’s bank details or the invoice doesn't meet the terms of our supplier agreement you will have a balance that is outstanding which needs to be paid back to Marmalade. How can I reduce the amount I owe Marmalade? Encouraging your custome...

The third component that’s essential to reach the maximum rewards level in Marmalade is resolving invoice issues. Invoice issues are invoices that were cashed-in but are required to be repaid as they no longer meet the requirements of the supplier agreement. For more information on invoice issues click here (https://marmalade.ladesk.com/715120-Why-do-I-have-an-Outstanding-Balance-owing-to-Marmalade). Resolving Invoice Issues: You can repay invoice issues immediately by either: - Settling...

One of the ways you can increase your eligibility and reduce your cash-in fees over time is to ensure your customers are paying their invoices via Marmalade. This also creates a better experience for your customers as we can process their payments quickly and easily (and reduce your admin time!). Ensure customers pay into your Marmalade Account: When you begin using Marmalade, it's important to let your customers know that payments will now be processed through Marmalade. Be sure to advise the...

When you cash-in an invoice it will be marked as paid in your accounting platform and this payment should never be removed. If you do need to apply a credit note you can follow the steps below depending on the circumstance. For Xero users who are wanting to repay credit note via cash-in or payment for non-cashed-in invoices: - Refer to our article [here](https://marmalade.ladesk.com/845383-Applying-Credit-Notes-to-Cashed-in-Invoices-Xero-Only) - If you're not a Xero user or want to repay the ...

When an invoice is cashed-in, Marmalade marks the invoice as ‘Paid’ in your accounting platform, as Marmalade has paid the invoice to you in advance. Occasionally you may need to add a credit note to a cashed-in invoice if there are changes that need to be made to an invoice. Some accounting platforms (particularly Xero) will not allow you to add a credit note to an invoice that has been marked as paid. Marmalade wants to make this an easy process for you. I created a credit note in my accounti...