The third component that’s essential to reach the maximum rewards level in Marmalade is resolving invoice issues.
Invoice issues are invoices that were cashed-in but are required to be repaid as they no longer meet the requirements of the supplier agreement. For more information on invoice issues click here.
Resolving Invoice Issues:
You can repay invoice issues immediately by either:
- Settling via cash-in
- Electronic Funds Transfer (EFT) into the Marmalade Virtual Bank Account
- Settling via payments
Settling via cash-in:
Settling via cash-in is the easiest way to resolve outstanding invoice issues, as it means there is no actual impact on your cash position, we simply replace an invoice that needs to be repaid with one or more new invoices that are eligible to be cashed-in.
Settling via EFT:
Settling via EFT is also an option and our team will reconcile the payments, this may result in a slight delay in the processing time as opposed to cashing in that will be recorded immediately. You will also need to reconcile the reimbursement directly to the Marmalade Clearing Account to ensure your accounts reconcile.
Settling via Payments:
Settling via payments for non-cashed-in invoices is only used in certain circumstances and is managed by the system. This mechanism will be used if we identify that you have physically received the funds for a cashed-in invoice, if an invoice issue has been unresolved for an extended period of time or if the goods/services were never provided.