To help you and your Customers use Marmalade, we send the following notifications:
Automated Communications
Welcome Email - When you issue your first invoice to your Customer using the invoice template with Marmalade bank account details, we'll send them an email letting them know that you are using Marmalade to process payments.
- Statements - We send statements on the 3rd business day of each month. Included are all current, due this month, and overdue invoices.
Other Communications:
- Investigations - We've made Marmalade simple and transparent, but from time to time our systems will pick up additional information that may increase the risk associated with a cashed-in invoice. If this is the case, there may be a delay in processing the cash-in as we'll need to contact your customer to confirm the following:
- The cashed-in invoice(s) have been received
- The cashed-in invoice(s) are due and payable
- The bank details for payment match those on the invoice
In order to expedite your cash-in, we will attempt to contact your customer via phone in the first instance. If we are unable to reach them by phone, an email will be sent requesting that the above details be confirmed. These details need to be confirmed prior to the cash-in of the invoice(s) being paid out to your account.
- Overdue Invoices - If a cashed-in invoice falls 30 days past the due date, we can contact your customer to confirm when payment will be made. For more information on our Collections Process, refer to our Article Here.
- Feature or Product Updates - Occasionally, we may reach out to your customers about new features and functionality.