Introducing Marmalade Rewards
Marmalade Rewards is a rewards program that gives you the option to incentivise customers to pay your invoices. It fits seamlessly into your existing workflow, without changing the way they pay you.
Rewards enables your customers to earn M-Coin, which can be converted into Qantas or Velocity Points every time they pay your invoices through Marmalade. This program is supported end-to-end by Marmalade.
Eligibility & Program Basics
How much does it cost and what are M-Coin worth?
Marmalade Rewards is free for you to enable and free for your customers to earn. Customers earn 1 M-Coin for every $1 paid, and 5 M-Coin can be redeemed for 1 Qantas or Velocity Point.
For customers new to the Qantas Frequent Flyer Program, the joining fee will be waived.
Your Customers’ Experience
What happens when I enable Marmalade Rewards for my customers?
Your customers will be notified on their next statement that this has been enabled and will start earning M-Coin on every payment made to you through Marmalade.
For more information on your customer’s experience once Marmalade Rewards is enabled, refer to our article here.
Can I introduce this to my customers before it appears on their next statement?
Yes, we've written up an optional email template you can use to introduce Rewards to your customers ahead of their next statement, available in our article here.
Do my customers have to change the way they pay?
No, nothing about how they pay changes. The only difference is now payments made to your Marmalade bank account or card payments, earn rewards.
M-Coin & Rewards
Where can my customer view their M-Coin?
Customers can view their M-Coin balance on their monthly statement or via the Rewards portal.
How do my customers sign up to Marmalade Rewards?
To claim and convert M-Coin to rewards, your customers need to sign up to Marmalade Rewards. To sign up:
Accept the Terms of Use
Connect their Accounting Platform
Complete KYC via our First AML
How does my customer convert M-Coin into Qantas or Velocity Points?
Once signed up, customers can convert M-Coin through their Rewards portal any time:
Sign into the Rewards portal
Choose their preferred airline points at point of conversion.
Convert M-Coin to Qantas or Velocity Points.
Is my customer locked into one Airline program after signing up?
No. After signing into their Rewards portal, customers will always be asked to choose their preferred airline program every time they convert M-Coin.
Is there a limit on how much M-Coin my customers can earn?
No, currently, your customers can earn an unlimited amount of M-Coin as part of Marmalade Rewards.
Does the M-Coin earned by my customers expire?
Currently, there is no expiry date on M-Coin and once earned, they can be converted at any time.
Your Benefits
What’s in it for me if I enable Marmalade Rewards?
Marmalade Rewards gives you the option to incentivise customers to pay your invoices — at no cost to you. By offering Rewards, you can reward existing customers, attract new ones, encourage faster invoice payments, and differentiate your business, without changing how you invoice or how customers pay you.
Can I earn M-Coin as a Marmalade customer?
Currently, M-Coin is only available to your customers. The ability for you to earn M-Coin will become available in the product during 2026.
Still have questions?
If you or your customers need help with Marmalade Rewards, you can contact your Success Manager, email support@withmarmalade.com, or call 03 9917 8567. We’re happy to help.