The second component that’s essential to reach the maximum rewards level in Marmalade is receiving payments through Marmalade.
This means that when your customers make payments for invoices they need to pay using one of the payment methods offered by Marmalade:
- Electronic Funds Transfer into the Marmalade Virtual Bank Account
- Direct Debit from their nominated bank account
- Credit Card (surcharge applies)
Communicate to your customers:
When starting with Marmalade it’s important to let them know that you’re updating your payment details.
We aim to support this by notifying your customers of Marmalade when you issue your first invoice with Marmalade’s payment details to them. For more information on how we communicate with your customers click here.
Some customers may require additional supporting documentation, if this is the case please reach out to our support team at support@withmarmalade.com and our team will be more than happy to help with the necessary information.
Provide details of payments to our accounts team:
When a payment is received through Marmalade we will do our best to match it immediately, however, if this isn’t possible the payment will be passed back after 2 business days (providing it’s not too large, and doesn’t appear to be for cashed-in invoices).
If a payment gets passed back this will affect your payments score, so it’s important to provide remittances and payment confirmations to our accounts team in a timely manner by forwarding information to accounts@withmarmalade.com.