The number of invoices you have available to cash in will depend on your Status and Customer Ratings. Each of these components has a fee associated with it. If the cash-in fee is less than 5.5% the invoice will appear in the Available or Conditionally Available tab for you to access early payment on that invoice.
You will commence your Marmalade journey on Platinum Status and need to ensure the minimum percentage of invoice issuance and payments into your Marmalade account is maintained to remain on Platinum.
The following articles will explain how cash-in with Marmalade works and how to maintain your Status and increase Customer Ratings.
- Maximise Your Status (you're here)
- Maximise Customer Ratings
- Understanding Cash-In Tabs
Understanding your Status:
- Your Status is based on how you adopt Marmalade and is influenced by factors within your control
- Each Status has an associated Status Fee
Factors that influence your Status:
Your Status is driven by 3 important practices, which are fundamental to converting your invoices into cash without any loans or any guarantees
- Issuance: The greater % of invoices you issue with Marmalade's payment details, the higher your Status
- Payments: The greater % of invoices that your customers pay through Marmalade, the higher your Status
- Resolution: Should a cash-in no longer meet the terms outlined in the Marmalade Supplier Agreement, the invoice will need to be repaid to Marmalade by you and not your Customer - if these are repaid within the required timeframe, you will maintain a higher status
For more information on the thresholds that need to be met, click on the 'Status' button on the bottom left-hand corner of the Marmalade Dashboard to find out more!
You can also review your Status and activity over the past month
Frequently Asked Questions
My Status was downgraded last month. How quickly can I get my status back?
The previous month’s issuance, payments, and resolution data are used to assess your Status If you have rectified any percentages for issuance, payments, or resolution issues, any Status change will reflect at the start of next month. Any downgrade to your Status will only occur when requirements are not met for 2 consecutive months.
When is my Status reviewed?
Your Status is reviewed on the 1st of each month.
I met 2/3 requirements, but why did my Status not change?
To increase Status, all 3 components (Issuance, Payments, and Resolution) need to be met.